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Messaging Terms Policy

Effective Date: November 28, 2024
Enlighten Sauna ("we," "us," "our") is committed to providing our customers with a seamless communication experience. By subscribing to our messaging services, you agree to the following terms and conditions:

1. Consent to Receive Messages

By providing your phone number or opting into our messaging services:

  • You consent to receive SMS, MMS, or other text-based communications from Enlighten Sauna, including promotional offers, updates, and transactional messages related to your account or purchases. This includes SMS messages for customer care, account notifications, delivery notifications, and marketing notifications.
  • You confirm that you are the authorized user of the provided phone number or have the consent of the authorized user.
  • The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Enlighten Sauna, you may receive messages related to the following:

  • Customer care
  • Account notifications
  • Delivery notifications
  • Marketing notifications

Examples: "Hi, here is the price list that you requested. https://enlightensauna.com/infrared-pricelist.html. Reply STOP to opt out of SMS messaging at any time."

"Hi, please submit your warranty ticket online: https://enlightensauna.com/submit-your-trouble-ticket.html. Reply STOP to opt out of SMS messaging at any time."

"Hi, the unit is in stock and ready to ship. Reply STOP to opt out of SMS messaging at any time."

"Hi, this is a sales representative with Enlighten Sauna. Please let me know if you have any questions. You can reach me at this phone number, or by email, name@enlightensauna.com. Have a great day! Reply STOP to opt out.

3. Message Frequency

The number of messages you receive may vary based on your interactions with Enlighten Sauna. These may include:

  • Transactional updates (e.g., order confirmations, shipping notifications).
  • Promotional messages and special offers (opt-in required).
  • Important account or service-related communications.
  • For example, you may receive up to 1 SMS message per week related to your [account notifications.].

4. Opt-In Method

You may opt-in to receive SMS messages from Enlighten Sauna in the following ways:

  • By submitting an online form on our website.

5. Opt-Out Option

You may opt out of receiving promotional messages at any time by replying with "STOP" or following the opt-out instructions included in the message. Alternatively, you can contact us directly to request removal from our messaging list.

  • Opting out of promotional messages will not affect your receipt of transactional or account-related communications.

6. Message Costs

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. Please check with your mobile carrier for details.

7. User Responsibilities

By subscribing, you agree to:

  • Provide accurate contact information and notify us of any changes to your phone number.
  • Refrain from using our messaging service for unauthorized or unlawful purposes.

8. Service Availability

Messaging services may not be available at all times. Factors like your mobile carrier's coverage and network reliability can affect service availability.

9. Privacy

We respect your privacy and handle your information in accordance with our Privacy Policy. Your phone number and messaging data will not be shared with third parties without your consent unless required by law.

10. Modification of Terms

Enlighten Sauna reserves the right to modify these terms at any time. Changes will be communicated via our website or through messaging services. Continued use of our messaging services after such updates constitutes acceptance of the new terms.

11. Contact Us

For assistance or inquiries about our messaging services:

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

12. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt-out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary

By participating in Enlighten Sauna's messaging service, you acknowledge that you have read, understood, and agree to these Messaging Terms.