888-87-SAUNA (72862) 888-877(2862)
We are pleased to announce that Enlighten Sauna is now shipping WORLDWIDE! We will ship your order using the fastest, safest, and most reliable method possible. Our shipping department inspects and tests every product prior to shipment to guarantee 100% customer satisfaction. On average it takes about 2 to 14 business days for our warehouse to process an item and have it ready for shipment. In the instances of a custom order or custom large order it could take up to 21 business days to process the item. Under all circumstances, we provide tracking numbers and signature confirmation for ALL ORDERS. This is to ensure that the customer can track their package and also ensure us that the package was delivered. Upon customer's request, Enlighten Sauna do give the option of waving the signature confirmation. Please email our shipping department before package is shipped to request “no signature required" option. (See our FAQ page for more information)
In the case where a certain item is out of stock, the order will be place on our "Back Order List" and Enlighten Sauna will send out an email to notify the customer. In this case the customer is given several options by one of our sales representatives that can apply to their order. Enlighten Sauna will either match up the customer with a different item that will fulfill the same duties as the original item they chose or their item can be shipped as soon as it's back in stock.
Once your order ships, Enlighten Sauna shipping department will notify you via email. The email will contain your order details and the tracking number. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. The estimated shipping time for all orders reflects on the shipping selection the customer chooses during the purchase of an item. Enlighten Sauna ships orders through many different sources such as FedEx, UPS, US Postal Service, and LTL Carriers for large shipments. With several different companies at our disposal, it is up to the customer to choose the option that best fits their time frame. Here are list of options that our customers can choose from for regular and international shipping: